Price Promise Terms & Conditions

WDFG UK LIMITED (company number 02872512) a company incorporated in England and Wales whose registered office is at 4 New Square, Bedfont Lakes, Feltham, Middlesex TW14 8HA (“WDFG”).

WDFG Price Promise is available on

  • Duty Free Spirits – these are spirits that you are able to purchase when you are travelling outside the UK;
  • Fragrances;
  • Cosmetics; and
  • Skincare

purchased from a World Duty Free & Biza Tax & Duty Free store in the UK, or in a World Duty Free store while travelling on a P&O Ferry. The WDFG Price Promise also applies to the above products purchased in our store at Eurotunnel Folkestone.

All claims must meet the criteria of Comparable Products, Comparable Stores and Comparable Pricing (as set out below).

The following are excluded from the World Duty Free and Biza Tax & Duty Free Price Promise:

  • Confectionery;
  • Tobacco and tobacco related products;
  • Vaping products and accessories;
  • Luxury products (such as bags and sunglasses);
  • Wines, champagne, beer and cider;
  • Spirits purchased in our Belfast, Eurotunnel France and any arrivals stores, and in our store on the P&O Ferry route, Cairnryn to Larne route; and
  • All products purchased in Hermes and Bvlgari stores operated by World Duty Free
  • All products purchased in our stores located in St Pancras International Station and Center Parcs Villages. 

CLAIMS

All claims must be made by contacting our customer service team: customerservices.uk@dufry.com

Claims must be made within 28 days of the date of purchase from WDFG and within 5 days of the cheaper comparable product being identified.

All applicable Price Promise refunds will be made to a valid credit or debit card.

COMPARABLE PRODUCTS

Comparable Products included within the WDFG Price Promise are those products that are identical to one another. If there are differences, including but not limited to: pack size, weight, format, packaging, colour, flavour or variety, then the products are deemed non-comparable.

COMPARABLE STORES

The WDFG Price Promise covers UK high street stores only and does not apply to items found on any online retailers, auction websites, market stalls, within mail order catalogues and membership retailers.

COMPARABLE PRICES

We cannot accept claims in instances where you have found a lower priced product that has been discounted in a sale, a limited period price event, where the lower price is due to a discount or promotional voucher and where the item is part of a bulk/case deal. Any discount vouchers used in-store on WDFG purchases will be applied equally across all applicable items within the transaction to create a reduced price for comparison purposes.

OUR RIGHTS

WDFG reserves the right to withhold the issue of WDFG Price Promise refunds where we suspect that any false or fraudulent claim is being made or when our goodwill is being abused.

WDFG reserves the right to remove individual Comparable Products from the WDFG Promise.

WDFG reserves the right to withdraw the WDFG Price Promise or update / amend these terms and conditions at any time.

If you have any questions or queries please contact World Duty Free Customer Support:

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